For information regarding the support centre in WHMCS refer to this page.
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If a third party support system is installed, select it here.
Choose the order support ticket messages are displayed.
Enabling this will prompt all users to login before they can view a support ticket. Will prevent unregistered users from viewing their tickets and restrict them to using email.
Enabling will display the title and first line of articles from your knowledgebase relevant to the support ticket message a customer is typing. It is displayed between the ticket body and the submit button. You must have several articles in your KB before this feature will function.
A star-rating system will appear below each staff reply when enabled. Customers can rate the responses on a scale of 1-5 and a report is available with the results.
When ticked, ticket responses will not be recorded in the email log. This saves some disk space in the database as it is already logged in the ticket itself.
Specify the file types that customers are permitted to attach to support tickets. For example .jpg,.gif,.jpeg,.png
When enabled, only customers who are logged in will be able to view the network issues pages.
